John 3:30 He must increase, but I must decrease
Welcome to Cepamart. Our products are freshly harvested, washed ready for delivery from our farm right to your doorstep.
Deuteronomy 28:12 The Lord will open the heavens, the storehouse of his bounty, to send rain on your land in season and to bless all the work of your hands. You will lend to many nations but will borrow from none.
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    John 3:30 He must increase, but I must decrease
    Welcome to Cepamart. Our products are freshly harvested, washed ready for delivery from our farm right to your doorstep.
    Deuteronomy 28:12 The Lord will open the heavens, the storehouse of his bounty, to send rain on your land in season and to bless all the work of your hands. You will lend to many nations but will borrow from none.
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    Our Refund and Return Policy



    At Cepamart Grocery, we want you to shop with confidence. If something isn’t right with your order, we’ll make it right — quickly and fairly.



    1. Fresh Produce



    • We guarantee freshness. If your fresh groceries (fruits, vegetables, meat, dairy, etc.) arrive damaged, spoiled, or not as described, let us know within 12 hours of delivery.
    • We’ll replace the item or give you a refund, whichever you prefer.
    • Please keep the product and packaging for verification.



    2. Packaged & Dry Goods



    • If you receive the wrong product, damaged packaging, or expired goods, report it within 12 hours of delivery.
    • We’ll arrange a replacement or refund after verification.



    3. Conditions for Returns



    • Items must be in their original packaging and unused (except for defective perishables).
    • Proof of purchase (receipt or order confirmation) is required.



    4. Non-Returnable Items



    • Perishable items after 24 hours of delivery (due to natural spoilage).
    • Items opened or used unless they were defective upon delivery.



    5. Refund Process



    • Refunds will be issued through the original payment method (e.g., M-Pesa, bank transfer) within 1-2 business days after approval.



    6. Our Promise



    We operate with Christian values of honesty and fairness — if it’s our mistake, we’ll take full responsibility and make it right.


    📞 To request a return or refund: Call or WhatsApp us at +254 10 01011706 within the stated timelines.